Einstein Bros. Bagels in Fairfax

The service here seemed a lot better until a month ago. Originally, I wasn't sure why, but someone told me it coincided with a change in management? Anyway, I hope the quality goes back up because I used to really like this place.

Came with an attempt to get breakfast on a Saturday morning. We went in and stood in line for over 15min, where the line didn't budge at all before we just left. Several people left as well during the time we were there. There was no announcement on situation or ETA, no apologies from staff. This place needs to be staffed better for breakfast rush hour, you're losing potential customers.

I LOVE Einstein Bros Bagels. Truly. That's why I showed up to this exact shop not once, but twice in the same day. Once at 9:20, and later at 10:00. When we first arrived,there's a line of 7 people, and no progress was being made on that line. So we decided to leave and come back later. When we did that, the line had more than doubled in size. We waited for about 5 minutes, but after again no progress was made, we decided to cut our losses and go to Dunkin.

They have terrible customer service, and the food was worse than any other Einstein I have visited. I asked for a specialty bagel with NO BACON for religious reasons and the first bite I took had BACON in it, unbelievable! The other bagels I ordered were not toasted and had way too much cream cheese in them. It took 45 min for me to get my order of 3 bagels, and I saw multiple other people walk out and get refunds for their orders after waiting. One of the cashiers was even sick, and coughing while on the job. All in all, this is has probably been the worst experience at an Einstein I have ever been too.

Terrible service. Managers need train their teams better. They ran out of regular coffee and I asked to replace it. The first employee simply ignored my request. The second one tried to persuade drinking hazelnut or decaf instead, then reluctantly finally replaced the regular coffee. It took them more than 20 minutes to replace regular coffee!!! It used to be my favorite place for weekend breakfasts, but now I will think twice before coming here again.

At 4:10 pm , I got a delicious Nova lox begal and amazing service. I know they close at 5 PM.

Absolutely unbelievable. I can’t even begin to express how ridiculously slow this location is. I have been here for 15 minutes and they have not helped one single person. The line has 13 people in front of me waiting to order. There are 6 people waiting for their order that they already placed. 12 people are behind me. This location is notorious for being terrible, but I normally put up with it. Not one single employee has apologized for the wait. I really hope someone from management reads this and understands just how bad it’s gotten. 4 people have walked out already. Wow.

Long wait (20 minutes) on Sunday morning around 1115am, but beats McDonalds and healthy.

The drinks were fantastic however, my bacon, egg and cheese came without bacon even though I asked twice made my morning very sad. The sandwich still wasn't bad but my heart was set on bacon that morning. The avocado bagel wasn't worth it imo.

I use to enjoy stopping by here in the mornings to grab a coffee and the occasional bagel but this establishment has steadily been declining in service and consistency. It's generally understaffed (nevermind the unfriendliness) and the coffee bar is a mess. It's hit or miss if you'll get cold to lukewarm coffee or an empty pot. Where you order and where you pay always changes, leaving customers frustrated.I've tried on numerous occasions to give the benefit of the doubt and chalk the experience up to a rough/busy morning for the staff, but the inconsistencies continue to multiply. If you'd like a great Einstein's experience, do yourself a favor and drive to the Springfield (Old Keene Mill Rd) location.

Someone should be fired. Horrendous service. Refused to toast my bagel. Kept insisting it was toasted, it wasn't. They would not toast it when I asked again. Incredibly rude. I have never seen such bad service. And they were yelling at each other too. Unbelievable. They are trashing your brand.

This place changed managers and it went down hill from there. The bagels are great but literally you will be waiting in line for 30min with two people in front. What they are doing now is not working.

Friendly and Great staff like the food and good services keep it up 👍

This is the bagel they insisted they had toasted and refused to toast for me. Unbelievable. So rude.

I have a sesame seed allergy. It can be a tough ask ordering at a bagel place. The person who took my order took extra precautions by adding notes to my order, verbally telling the person preparing, and then following up to ensure my order was sesame free. Would come back time and time again for that kind of care and allergy friendly attention.

The older guy in the morning is a pleasure to deal with.

I really enjoy this place. It can get busy during lunch, especially during the school year, however it's a great place to go for a cup of coffee or tea.

The place was not clean. Tje avocado toast was salty amd the bagel burmed. This place used to be good. A long long time ago.

Never give one stars, but rude, unprofessional, and incompetent. I went on my 30 minute lunch break and they took my entire break to warm a bagel. I was in line one week and a bagel in the toaster oven caught on fire, a customer pointed it out and the employee got rude and ignored her. Seat cushions in the establishment were ripped and the floors were disgusting. The order system and line queue does not even make sense.

I wish they have negative ratings available. I don’t even want to give them one star. That was my first bite after buying a dozen of bagels this morning. After one bite, there was a long piece of hair dangling through my teeth. (I have mid length hair)(7/2/2019) at 5:40-50amTheir customer service has been not so great EVERY VISIT and today was the worst.They didn’t want to say sorry or even felt sorry for a customer who had to went through this disgusting event. The main street, Fairfax VA location is the worst location to visit. If you must, be aware of their employee’s bad manner. Their manager, esp. Who worked this morning, is not an exception.

While the food is good the service is by far some of the worst in Fairfax. If it weren't for the taste we would NEVER visit this location. No matter what we order, it takes no less than 20 minutes for our order to be ready. It should not take that long for a bagel. Unacceptable in a customer service environment.

Amazing food but the line takes forever. They're always understaffed. The employees are efficient and pleasant but they need more. I watched 3 people walk out because of the 18 person line and I myself am always reluctant to stop here unless I have lots of time to wait. I can only imagine how much repeat business they're losing do to the time it takes to get a bagel.

Worst place now. Used to be real nice bagel shop i went since highschool. Now its just serving rotten food. I called and try to notify they have some rotten items. Never even answer the phone. Stay away. Nasty place. And nasty people working there.

What happened? There were plenty of folks working here,but I still waited around 5 minutes to get 6 bagels put in a bag? They changed how they take your order to a very inefficient method. I had to tell the cashier my order but had to step back past people to remember/read the bagel names I wanted. They used to take the order while you were beside the bagel display. Hope this is an off day and not a regular thing now. But based on other reviews, it seems I may have to travel further for better service.

Wonderful bagels, not too heavy and chewy . Great cream cheese. Esp garden veg, strawberry and honey almond.

Excellent!. I absolutely love their bagels. Off and I will go out of my way and I am going to or coming back from Fairfax County Court to work, and I will stop. The staff is friendly places clean and the parking is ample.

NO STARS is more accurate A 35 minute wait for bagel shaped food. This is NOT a bagel. This is a gigantic disappointment.

Food is fine, but weekend service takes forever. Recently waited an hour and eight minutes for three sandwiches, while others were waiting 20+ minutes for a half-dozen unsliced, untoasted bagels

I went multiple times while visiting the area for a week. A bit inconsistent on keeping the coffee stocked. Otherwise good food, friendly service, and a decent cup o' Joe.

30 minutes for a bagel with cream cheese, cold coffee.

Good food. HORRIBLE SERVICE! you will wait unnecessarily for a small order. It took 30 minutes for what should have been a 5 minute wait. They have no clue how to move a line. Not worth it, never going again.

As the person before me wrote: horribly slow is an understatement. This place is pathetically bad customer service. Only 3 people behind the counter on Feb 6 which is National Bagel Day. No concerns or apologies to the customers waiting in line. Children losing patience waiting in line.I think the corporate should take heed and do something about this franchise. Will not come here ever again and would recommend the same for everyone.

Great staff, bad management. Sometimes, like today, I just walk out because they don't have chicken salad made or something. Their staff needs some positive encouragement and guidance. They seem short staffed often. I like the food if it's done right and 99% of the time it is.

So, ran out of coffee, no creamer, forgot to give my wife he soda cup, place is dirty, only 2 employees working and they seem overwhelmed.

Need to retrain management in this location. Unprofessional, for a customer service industry , treating clients like they are doing us a favor. Wait time is unbelievable , responses to clients request even worse. This is the management, not the staff, that is what honestly makes it not even worth going here

If you are looking for the most delicious breakfast you can imagine, Fanta makes the best bagels I have ever tasted. I guess it's no surprise her name is the first 5 letters of Fantastic!

I love their bagels. Have you already try their mac and cheese bagel? It’s must try definitely. The serves here is good but the tables are super dirty. Still decent place for a quick lunch

The food was great but they charge you for almond milk. That's a little absurd to me so 3 stars. If you're lactose intolerant stay away.

I feel so bad to give 2 stars but I have to. I don't know if it's only today Saturday at 10am but we had to basically wait 20mins to get our food to go. I don't know if they were understaffed or what was going on but it was unbelievable to a point were they didn't have anybody taking any orders anymore cause they were sooo behind with the ones who had already ordered. The quality of the food and taste is soooo good, if you don't mind waiting, go cause I loved the options and flavors.... and the staff was super nice, I really don't think it was their fault but management needs to provide more support for them.

Good bagels for Sunday morning, staff not so friendly though!?

And tasty bagels and good coffee and a very relaxing setting. But the about the receding and lots of easy parking.

Unpleasant! Front staff, including mgr on duty, not friendly from the moment i shared that i had a coupon for 3 free bagels! Went downhill from there!

Gets stormed by the masses pretty quick and popular items do run out. The layout of the building isn't conducive to good customer flow, in my opinion.

Always friendly service. Call ahead to make sure theyve got the bagels you're after. Last place in the area that really makes they fresh.

Expect at least a twenty minute wait to order on weekend mornings. Frequently the coffee urns are empty. Often they are out of tubs of plain cream cheese. They are always running low on popular flavors of bagels, which given the slow rate of service is surprising. Main Street bagels is a little further down the road and had much better food, service, and is family owed.

Love Einstein bagels. Their premium bagels are amazing!

The experience was okkk.... first of all i specially told them no bacon but they put bacon on my bagel and then i asked them to change it they changed that.... but they didn’t cut my bagel .... and finally i will like its okk.... about to eat .... i found the bagel i asked for, they gave me a different one ... so wrong bagel ..... its just the whole experience ruined my day....

Great place to work. Very helpful and friendly staff. Its also a very busy store. Which makes the day go by very fast. The customers are great and patient. We sometimes have a non stop line of customers for over an hour at a time. Which is great. But if ever you feelyou are in a hurry please dont hesitate to call ahead or place your order online the day before it will fresh and ready to go for ypu upon arrival. Thanks Einstein family for this great opportunity I Love It.

Nice place... Has a great space for group meetings.